What delivery options are there?
- We offer free standard delivery service for any order above SGD$80.
- Please note that the delivery charge (if applicable) on the original order is non-refundable unless the item(s) are faulty.
- For further details see our Terms and Conditions.
Where do you deliver to?
We deliver to all addresses in Singapore, with the exception of P.O. Boxes.
Singapore: All islands
How long it takes to arrive?
We aim to dispatch your order within 2-3 working days of placing your order. Our customer service team will assist you should there be any enquiries.
How do I track my order?
When your order has been dispatched, you will receive an email containing your tracking number.
If you have not received your tracking number, please contact our Customer Services by email at firstname.lastname@example.org or by phone at +65 6350 4483
How will I know when my order is complete?
Once your order has been confirmed you will receive an email from Venchi and your order goes into a queue to be processed for picking and packing.
Do I have to sign for my parcel?
You will need to sign for the goods when they are delivered. In the event of an unsuccessful delivery, our forwarder will attempt to redeliver on another day and time within the next few days, as per client advice.
What’s happen if there is a delay in delivery?
If the delivery of your order is delayed, this can be for various reasons such as import delays or delivery service is in high anticipated demand or no one to sign for the goods when they are delivered or incorrect shipping address provided. Venchi will not be held responsible for delays and cancellations where the data provided by customer is incorrect. Although this is really out of our control, our customer service team is always happy to provide assistant.