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FAQ

I have allergies, is Venchi safe for me?

Venchi products are not suitable if you are allergic to tree-nuts.


What’s the best way to store chocolate products?

The ideal storage temperature for chocolate is between 12°C to 18°C with a humidity level no higher than 65%. Chocolate suffers from temperature fluctuations. For example, cold temperatures harden the chocolate on the inside, and the action of moisture causes an opaque, translucent coating to appear on the surface. Heat, on the other hand, melts the cocoa butter content, which, once set, crystallizes causing a whitish layer to appear on the chocolate surface (tempering). Other alterations in the texture and appearance of chocolate may be due to light exposure or storage alongside strong-smelling food. Exposure to light causes the cocoa butter content to deteriorate and it may absorb flavors and odors of other foods nearby. As a general rule, chocolate and chocolate products should be kept in their original packing and stored in a cool, dry place.


Is Venchi chocolate gluten-free?

We are happy to announce that all Venchi products are gluten-free.


I have a question about an order I just placed

Once your order has been received and processed you should receive an email with the tracking number. If you change your mind you can send us an email to eshop.venchi.sg@bluebellgroup.com and we will cancel your order.


What are your hours of operations?

You can reach us at any time via eshop.venchi.sg@bluebellgroup.com, via Facebook Messenger or Instagram Direct Message. We are available over the phone from Monday thru Friday 10am to 5pm Singapore Time at 65 6350 4483.


What's your return policy?

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (eshop.venchi.sg@bluebellgroup.com) within (14) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a refund.